We will share a post-mortem with technical details of the root cause and our mitigation as soon as possible.
Posted Feb 21, 2026 - 06:10 EST
Monitoring
This issue has been resolved and is being monitored.
Posted Feb 21, 2026 - 05:57 EST
Update
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update as soon as more information becomes available.
Posted Feb 21, 2026 - 05:14 EST
Update
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
Posted Feb 21, 2026 - 01:02 EST
Update
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
Posted Feb 20, 2026 - 21:10 EST
Update
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
Posted Feb 20, 2026 - 17:06 EST
Identified
We've identified the problem impacting shipping rates at checkout and we're working on a solution.
Posted Feb 20, 2026 - 14:29 EST
Update
We are investigating and will keep you updated.
Posted Feb 20, 2026 - 14:26 EST
Update
We are actively investigating this issue and will keep you continue to keep you updated. In the meantime, please refer to the available workaround.
Posted Feb 20, 2026 - 13:25 EST
Update
We are actively investigating this issue and will keep you updated. In the meantime, please refer to the available workaround.
Posted Feb 20, 2026 - 12:31 EST
Update
We are investigating and will keep you updated.
Posted Feb 20, 2026 - 12:01 EST
Investigating
Some customers might encounter an issue where shipping rates are not displayed during the checkout process on Shopify.
To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected.